FAQs for Service Provider Employers

The Academy is an online clinical training platform by Medecs Learning, providing clinical education for disability, aged care, and community support workers.

It enables providers to easily train and upskill support teams in complex healthcare areas, ensuring compliance, safety, and quality service delivery under the NDIS and Aged Care Standards.

Yes. Medecs Learning is a Registered NDIS Provider for Community Nursing Care, authorised to develop individual complex healthcare plans and deliver clinical training to support NDIS participant needs.

Academy courses are compliance-based, not accredited. They are mapped to the NDIS Practice Standards, NDIS High Intensity Skills Descriptors, and Aged Care Quality Standards.

This ensures that training is clinically led, relevant, and auditable—supporting providers to meet their legal and quality obligations.

Employers can purchase interchangeable Seats and allocate them to staff through an Employer Portal (minimum of 10 Seats).Each Seat acts as a licence that can be reassigned—when a staff member completes a course or leaves, you can unenrol them and allocate the Seat to another employee.This flexibility helps manage training budgets efficiently while maintaining workforce compliance.

Yes. Employer Portals are accessible for 12 months from the payment date.Staff allocated to Seats retain course access for the same period. At the end of 12 months, you can easily renew your subscription to continue training and compliance record management.

Yes. You can purchase multiple Seats under your Employer Portal. Each staff member receives their own login and certificate upon completion.Seats can be reassigned as staff complete training or change roles, giving you ongoing flexibility.

Yes. You can add courses anytime to respond to new or changing client needs.

For example, if a client develops new complex healthcare requirements, your staff can immediately begin the relevant training. Simply notify our team, and we’ll make it happen.

Yes. Staff assigned to Seats have 12 months of access to all course materials, including nurse-led video demonstrations.

This allows them to refresh their knowledge anytime—ideal for complex support tasks and maintaining compliance with ongoing training requirements.

Combine online learning with supervised practical observation.Use an observation or competency checklist to have staff demonstrate learned skills under qualified supervision.

This blended approach strengthens competence and provides clear evidence for compliance audits.

Yes. Employer account holders have access to a real-time training dashboard that tracks staff progress, completions, and certificates. Reports can be exported for compliance and audit purposes.

You can use the “Request a Seat Estimate” button on our website for a quick, obligation-free quote.

Simply let us know how many staff you plan to train, and we’ll provide pricing, package options, and any applicable volume discounts.

We suggest including wording such as the following in your organisation’s relevant complex healthcare policy and procedures documentation: “Staff are undertaking [specific complex healthcare need] training through the Medecs Learning Academy, with a Certificate of Completion issued upon successful completion and ongoing access for refresher training.”

Yes. We provide a guided onboarding session to help you set up your Employer Portal, allocate Seats, monitor staff progress, and generate reports.Ongoing admin support is also available via phone or email.

Our certificates and reporting tools can be easily uploaded into your HR, or compliance management systems. We also provide exportable records and can assist your team with integration advice if required.

Because it’s built by clinicians, for providers.Our Registered Nurse team has decades of experience training thousands of support workers from over 350+ service providers, schools and childcare centres nationwide.

The Academy offers flexible, standards-aligned learning with simple compliance management—helping you maintain a skilled, confident, and audit-ready workforce.